These Terms of Service explain how customers may access, browse, purchase from, and interact with LunaMode. Please review them carefully before placing an order or using this website.
Use LunaMode lawfully, provide accurate information, and avoid activity that disrupts the store.
02 / OrdersOrders may be accepted, declined, verified, limited, or canceled when necessary.
03 / ShippingFree shipping applies to all products with an estimated delivery window of 3-5 business days.
04 / AftercareEligible items may be returned or exchanged within 30 days according to store policy.
By accessing the LunaMode website, browsing products, placing an order, subscribing to email updates, or contacting our support team, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use this website or place an order.
You may use this website only for lawful personal shopping purposes. You agree not to misuse the website, interfere with its security, copy protected content, submit false information, attempt unauthorized access, or use the website in a way that violates applicable laws.
LunaMode works to present product descriptions, pricing, colors, sizing notes, images, and availability as clearly as possible. However, product appearance may vary slightly due to screen settings, photography lighting, production updates, or styling presentation.
We may update, discontinue, limit, or modify products at any time without prior notice. Product availability is not guaranteed until an order is accepted and processed.
Prices are shown in the store at the time of browsing and may change without notice. LunaMode may offer automatic promotions, selected product discounts, or email subscriber savings. A 15% automatic discount may apply after successful email subscription, and selected promotional products may receive a 20% automatic discount when eligible.
When you place an order, you agree to provide current, complete, and accurate billing, shipping, and contact information. Orders are subject to acceptance, payment authorization, fraud screening, inventory review, and fulfillment availability.
LunaMode may refuse, cancel, limit, or request additional verification for any order when needed, including orders that appear inaccurate, duplicated, unauthorized, high risk, or inconsistent with normal customer use.
LunaMode offers free shipping on all products. The standard estimated delivery window is 3-5 business days after order processing. Delivery timing may vary due to carrier conditions, address issues, weather, local service disruptions, holidays, or events outside our control.
LunaMode offers free returns and exchanges within 30 days for eligible items. Returned products should be clean, unused, complete, and sent back with original packaging, tags, accessories, and included components whenever possible.
Before sending any item back, please contact support for return instructions. Refunds are generally based on the final amount paid after discounts, promotions, or adjustments.
If you submit reviews, feedback, photos, messages, or other content to LunaMode, you confirm that the content is accurate, lawful, and does not infringe the rights of others. You allow LunaMode to use submitted content for customer support, service improvement, and store-related communication where appropriate.
The LunaMode website design, written content, product presentation, branding, graphics, icons, layout, and other store materials are owned by or licensed to LunaMode. You may not copy, reproduce, distribute, scrape, sell, or commercially exploit store content without written permission.
This website may use third-party providers for payment processing, shipping, analytics, communication, or other store operations. Third-party tools and links may be governed by their own terms and privacy practices. LunaMode is not responsible for third-party websites, services, or content outside our control.
To the fullest extent permitted by applicable law, LunaMode is not liable for indirect, incidental, special, consequential, punitive, or similar damages arising from website use, product purchase, delivery delay, technical interruption, or inability to access the website.
Nothing in these terms is intended to limit rights that cannot be limited under applicable law.
LunaMode may update these Terms of Service from time to time to reflect operational, legal, technical, or policy changes. The latest version posted on this page will apply to website use and orders placed after the update date.
Yes. These terms apply when you visit the website, browse products, subscribe to updates, contact support, or place an order through LunaMode.
Yes. LunaMode may cancel, decline, limit, or request verification for an order when there are inventory issues, pricing errors, payment concerns, suspected fraud, incorrect information, or other fulfillment concerns.
Eligible discounts are applied according to the rules active at checkout. Refunds are generally calculated from the final amount paid after discounts and promotions.
Contact support as soon as possible with your order number and the correct details. Once an order has entered fulfillment, changes may not always be possible.
You can contact LunaMode support by email at support@lunamode.lol or by phone at +1 (916) 482-5193.
For faster assistance, include your order number, customer email, product name, and a short explanation of your question. Our support team can help with order review, delivery guidance, return instructions, exchange options, and policy clarification.
© 2026 LunaMode. These Terms of Service are provided for customer clarity and may be updated as store operations, policies, or legal requirements change.