Returns & Exchanges
LunaMode keeps post-purchase support refined, clear, and easy to follow. Eligible tops, dresses, bottoms, knitwear, blouses, skirts, and everyday wardrobe pieces can be returned or exchanged within 30 days, with guidance available whenever you need help reviewing the next step.
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A calm, clear path after your order arrives.
LunaMode is designed around everyday confidence, from polished blouses and knitwear to dresses, denim, skirts, and elevated casual pieces. If an eligible item is not the right fit, color, style, or size, our return and exchange process is built to help you move forward with clarity.
Returns and exchanges are available within 30 days for eligible items that remain clean, unworn, unwashed, undamaged, and complete with original tags or packaging when applicable.
Start within 30 days.
Return or exchange requests should be submitted within 30 days of receiving your order. This gives our support team the correct window to review your request and provide the next step.
Keep items try-on ready.
Items should be unworn, unwashed, free from marks, scent, makeup, deodorant transfer, pet hair, or damage, and returned with all original tags or packaging that arrived with the product.
Designed for wardrobe pieces.
Eligible categories may include tops, shirts, blouses, knitwear, sweaters, dresses, denim, casual pants, shorts, and skirts, as long as the item meets the condition requirements.
Every request is checked.
Once your request is received, LunaMode reviews the order details and item condition before confirming whether a return, exchange, or other resolution is available.
A simple process from request to resolution.
Review your item.
Confirm that the piece is within the 30-day window and remains in eligible condition. Check that tags, packaging, accessories, and any included product materials are still complete.
Prepare your order details.
Gather your order number, customer email, product name, size, color, and a concise reason for the return or exchange. Photos may help if the request involves an item issue.
Wait for support guidance.
Our support team will review the information and provide the correct instructions. Please do not send items back before receiving confirmation and return guidance.
Complete the return or exchange.
Once the item is received and inspected, the approved return or exchange will be processed according to the confirmed resolution and the condition of the returned item.
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Protect the item, preserve the condition, and keep the review simple.
Fashion returns depend on condition. Please fold and package items carefully, avoid wear while deciding, and keep every included detail together so the review can be completed without delay.
Answers before you begin.
Are returns and exchanges free?
LunaMode offers free returns and exchanges within 30 days for eligible items. The item must meet the policy condition requirements and the request must be reviewed and approved by support.
Can I exchange an item for another size or color?
Yes, eligible items may be exchanged when the preferred size or color is available. Include the item you received and the preferred replacement option when submitting your request.
What items may not qualify?
Items may not qualify if they are worn, washed, damaged, altered, missing tags, affected by scent or stains, outside the 30-day window, or returned without prior support guidance.
Should I ship the item back immediately?
Please wait for LunaMode support to confirm the return or exchange instructions before sending anything back. This helps prevent delays and ensures the item is routed correctly.
What should I include in my message?
Include your order number, customer email, product name, size, color, reason for the request, and clear photos if the request involves an incorrect, damaged, or defective item.
Need help with a return or exchange?
For the most efficient support, include your order number, product name, size, color, customer email, and a concise description of the issue or exchange preference.