FAQ
Find quick answers about LunaMode orders, shipping, returns, exchanges, sizing, payments, promotions, and product care. This page is designed to help you shop women's tops, dresses, bottoms, knitwear, and everyday wardrobe pieces with more confidence.
Clear answers for a smoother shopping experience.
LunaMode brings together everyday fashion questions in one place, from delivery timing and return eligibility to sizing, product care, payment security, and promotional discounts.
Every answer is written to be simple, practical, and easy to act on.
Order status and delivery timing
Understand order confirmation, processing, free shipping, and the usual 3-5 business day delivery window.
30-day returns and exchanges
Review what to prepare before requesting a return or exchange for eligible LunaMode items.
Sizing and product guidance
Get practical help with tops, dresses, bottoms, knitwear, fabric feel, and styling expectations.
Payments, discounts, and support
Learn how payments are handled, how promotions work, and what details help support assist you faster.
Helpful answers before and after checkout.
How do I know my order was placed successfully?
After checkout, you should receive an order confirmation using the email address entered at purchase. Keep this confirmation because it contains important order details that can help our support team locate your purchase faster.
Can I change my order after placing it?
If you need to update an order, contact support as soon as possible with your order number, customer email, and the change you want to request. Changes are easier to review before the order has moved too far into processing.
Does LunaMode offer free shipping?
Yes. LunaMode offers free shipping on all products, so the checkout experience stays clear and simple without an additional standard shipping charge.
How long does delivery usually take?
Standard delivery usually takes 3-5 business days after the order has been processed and shipped. Delivery timing may vary slightly based on destination, carrier activity, holidays, or unexpected local delays.
Where can I find tracking information?
Tracking details are normally sent by email once your order ships. If you cannot locate the tracking message, contact support with your order number and customer email so the team can help review the status.
What is the LunaMode return window?
Eligible products may be returned or exchanged within 30 days. The item should be clean, complete, and returned with any included accessories, packaging details, or product components when applicable.
Can I exchange an item instead of returning it?
Yes. Eligible items may be exchanged within the 30-day window. Exchange availability depends on product condition, stock availability, and the replacement size, color, or style requested.
What should I include when requesting return help?
For faster support, include your order number, product name, customer email, and a clear description of the issue. Photos may also help when the question relates to condition, fit, packaging, or a product concern.
How should I choose the right size?
Review the product information carefully before ordering and compare it with your preferred fit. For fitted tops, dresses, jeans, or high-waist bottoms, consider whether you prefer a close, regular, or relaxed silhouette.
What types of products does LunaMode sell?
LunaMode focuses on women's fashion essentials including shirts, blouses, long sleeve tops, short sleeve tops, lace and chiffon tops, knitwear, sweaters, cardigans, tees, tanks, casual dresses, party dresses, denim, pants, shorts, and skirts.
How should I care for LunaMode clothing?
Always follow the care information provided with the product. In general, gentle washing, careful drying, and proper storage help preserve fabric shape, color, texture, and overall wearability.
Is payment information handled securely?
LunaMode is designed to support a safe checkout experience. Always enter payment details only through the secure checkout page and contact support if anything about an order or payment message looks unusual.
How does the email subscription discount work?
After a successful email subscription, a 15% automatic sitewide discount may apply without a code. Selected promotional products may also receive a 20% automatic discount when eligible.
Prepare the right details for faster support.
When you contact LunaMode about an order, return, exchange, size question, or product concern, a few clear details help the team review your request more efficiently.
LunaMode support is available 24/7.
If your question is not answered here, our support team can help with order status, delivery questions, return and exchange guidance, product details, payment questions, and general store support.
LunaMode FAQ. Designed for clear customer guidance before and after checkout.