Privacy Policy For A More Confident Shopping Experience.
LunaMode respects your privacy and is committed to handling personal information with care. This policy explains what information we collect, how we use it, when we share it, and the choices available to you when shopping with us.
Centered
Service
Your information helps us provide a smoother LunaMode experience.
When you browse, purchase, create an account, contact support, subscribe to marketing, or interact with LunaMode, we may collect information that helps us operate the store, process orders, improve service, prevent misuse, and communicate with you.
We aim to collect only what is useful for providing our products, services, communication, and store operations.
Information you provide directly
This may include your name, email address, shipping address, billing details, phone number, account information, order details, support messages, product preferences, and marketing subscription choices.
Information from your store experience
We may collect information about pages viewed, products browsed, cart activity, checkout activity, device type, browser type, approximate location, referral source, and interactions with emails or store features.
Checkout handled through secure providers
Payment details are processed by secure payment service providers. LunaMode does not need to store full payment card numbers in order to complete your purchase.
Tools that support website function
Cookies and similar technologies may help remember preferences, support cart and checkout functions, understand site performance, personalize content, and measure marketing effectiveness.
Information may come from checkout, support, marketing, and browsing activity.
Account and contact information
We may collect your name, email address, phone number, account login details, shipping address, billing address, and communication preferences when you place an order, create an account, or contact support.
Order and transaction information
We may collect order numbers, purchased items, size or color selections, delivery details, return or exchange requests, discount usage, payment confirmation details, and customer service history.
Device and website usage information
We may collect technical information such as IP address, browser type, device type, operating system, pages visited, session behavior, referral source, and general interaction data.
Marketing and preference information
If you subscribe to emails, join promotional updates, or interact with campaigns, we may collect your preferences, consent status, engagement history, and unsubscribe requests.
We use personal information to operate LunaMode and support your shopping experience.
To process and fulfill orders
We use order information to confirm purchases, process payments, arrange shipping, provide delivery updates, support returns or exchanges, and maintain accurate transaction records.
To provide customer support
We use contact and order details to respond to questions, resolve issues, verify order status, assist with account access, and provide support before or after a purchase.
To personalize and improve the store
We may use browsing and preference information to improve product presentation, site navigation, page performance, recommendations, promotions, and overall customer experience.
To send marketing with your permission
If you subscribe, we may send emails about new arrivals, promotions, styling inspiration, product updates, and store news. You may unsubscribe at any time using the link included in our emails.
To protect the store and customers
We may use information to detect fraud, prevent misuse, secure accounts, enforce policies, comply with legal obligations, and maintain the reliability of LunaMode operations.
We share information only when it supports store operations or legal requirements.
LunaMode may share necessary information with trusted service providers that help us operate the store, process payments, fulfill orders, provide customer support, manage marketing, analyze performance, prevent fraud, or comply with applicable obligations.
We do not sell personal information as a core part of our customer relationship.
Operational partners
We may share information with ecommerce platforms, payment processors, shipping carriers, analytics tools, email providers, fraud prevention tools, and customer service systems.
Compliance and protection
We may disclose information when required by law, regulation, legal process, or to protect the rights, safety, security, and integrity of LunaMode, our customers, or others.
Store transition support
If LunaMode is involved in a merger, acquisition, financing, reorganization, or sale of business assets, information may be transferred as part of that transaction.
Sharing you approve
We may share information when you ask us to do so, give us permission, connect a third-party service, or otherwise direct us to share specific details.
You can manage certain privacy preferences connected to your LunaMode experience.
Email preferences
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our messages. Service-related emails, such as order confirmations, may still be sent when needed.
Account information
If account features are available, you may review or update certain profile details through your account page or contact our support team for help with account-related requests.
Cookie settings
Most browsers allow you to manage, block, or delete cookies. Blocking some cookies may affect cart, checkout, account, or personalization features.
Privacy requests
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection related to your personal information.
Privacy Policy FAQ
Does LunaMode use cookies?
Yes. LunaMode may use cookies and similar technologies to support essential store functions, remember cart activity, understand website performance, personalize the shopping experience, and measure marketing activity.
Can I unsubscribe from marketing emails?
Yes. You can unsubscribe from marketing emails by using the unsubscribe link included in our emails. You may still receive important service messages related to orders, shipping, account activity, or customer support.
Does LunaMode store my full payment card number?
Payment information is processed by secure payment service providers. LunaMode does not need to store full payment card numbers in order to process your purchase.
How can I make a privacy request?
You may contact LunaMode support with your request. To help protect your information, we may need to verify your identity before responding to certain requests.
Will this policy change?
LunaMode may update this Privacy Policy from time to time. When updates are made, the revised policy will be posted on this page with an updated effective date.
Questions about your information? LunaMode support can help.
For privacy questions, account questions, order-related data requests, marketing preferences, or support with this policy, please contact LunaMode through the store contact page. We are available to help with clear and practical guidance.
LunaMode Privacy Policy. Last updated May 9, 2026. This page is provided for customer transparency and may be updated as store practices evolve.