Refund Policy For A Smoother Shopping Experience.
At LunaMode, we want every purchase to feel confident from checkout to try-on. Eligible apparel and fashion accessories may be returned or exchanged within 30 days of delivery, with a clear process, free return support, and customer care available whenever you need guidance.
A thoughtful policy for everyday fashion purchases.
LunaMode accepts eligible returns and exchanges within 30 days of delivery. To help us process your request quickly, returned items must be unused, unworn, unwashed, undamaged, and sent back with original tags, labels, and packaging whenever available.
Our goal is to keep the experience clear, fair, and simple from the moment your order arrives.
30-day return and exchange period.
Eligible items may be returned or exchanged within 30 days after delivery. Requests submitted after the return window may not be accepted.
Items must be in original condition.
Items should be unworn, unwashed, unused, free from stains, fragrance, makeup, deodorant marks, pet hair, and other signs of wear.
Keep tags and labels attached.
Original tags, labels, hygiene liners, dust bags, and packaging should be included whenever they were part of the original shipment.
Returns are reviewed before approval.
Once your return arrives, our team will inspect the item and confirm whether the refund, exchange, or store credit can be completed.
A simple return process from request to resolution.
Contact LunaMode support.
Reach out with your order number, the item you want to return or exchange, and a brief reason for the request. Photos may be requested for damaged, incorrect, or quality-related issues.
Receive return instructions.
Our team will review your request and provide the next steps. Please do not send items back before receiving return instructions, as unauthorized returns may delay processing.
Pack your item securely.
Place the item in secure packaging with tags, labels, and any included accessories. Make sure the return package is protected during transit.
Inspection and refund approval.
After the return is received and inspected, approved refunds are issued to the original payment method. Processing times may vary depending on your payment provider.
Send items back cleanly, safely, and completely.
A well-prepared return helps our team complete inspection faster. Please include the correct item, protect it during transit, and follow the instructions provided by LunaMode support.
Refund policy details.
How long does it take to receive my refund?
After your return is received and approved, the refund will be issued to the original payment method. Your bank, card provider, or payment service may need additional time to post the refund to your account.
Can I exchange an item for a different size or color?
Yes. Eligible items may be exchanged within 30 days of delivery, subject to availability. If the requested size or color is unavailable, our team may help you with a refund or another suitable option.
Are final sale items returnable?
Items marked as final sale, clearance, non-returnable, or otherwise excluded from returns may not be eligible for a refund or exchange unless required by applicable law or approved by LunaMode support.
What if my item arrives damaged or incorrect?
Contact LunaMode support as soon as possible with your order number and clear photos of the item, packaging, and issue. Our team will review the case and help arrange a replacement, exchange, or refund when eligible.
Can I cancel an order before it ships?
If your order has not been processed or shipped, we will do our best to help with cancellation. Once an order has entered fulfillment or has shipped, it may need to follow the standard return process after delivery.
Which items may not qualify for return?
Items may not qualify if they are worn, washed, altered, damaged after delivery, missing tags, missing included accessories, or returned outside the 30-day window. Certain intimate, hygiene-sensitive, final sale, or promotional items may also be excluded.
LunaMode support is here for refund and exchange guidance.
For the fastest service, include your order number, the item name, your preferred resolution, and any helpful photos when contacting support. Our customer care team is available 24/7 to help you understand the next step.
LunaMode Refund Policy. Please review this page before submitting a return or exchange request.