Shipping Information
LunaMode makes delivery simple for everyday wardrobe updates, seasonal dresses, polished tops, knitwear, denim, and modern essentials. Every order includes free shipping, a clear 3-5 business day delivery window, and 24/7 support when you need help with your package.
A clean delivery standard built for modern fashion shopping.
Our shipping policy is designed to keep the purchase experience easy to understand from checkout to arrival. Whether you are ordering casual dresses, tailored pants, soft cardigans, statement tops, or everyday tees, the same simple standard applies across the store.
Free shipping is included on all products, with standard delivery expected within 3-5 business days.
No extra delivery cost at checkout.
Shipping is free across LunaMode, so your final order total stays easier to review before payment.
A practical 3-5 business day window.
Delivery timing is kept clear and realistic, making it easier to plan wardrobe additions for everyday wear or upcoming occasions.
Support stays available day and night.
Our support team can help with shipping questions, order status, delivery details, and package concerns whenever guidance is needed.
Discounts stay simple and automatic.
Subscriber savings and selected promotional discounts apply automatically when eligible, while shipping remains free on all products.
From order confirmation to wardrobe arrival.
Order confirmation
After checkout, your order details are confirmed so the selected tops, dresses, bottoms, or accessories can move into preparation.
Careful preparation
Items are reviewed and prepared with attention to product type, size, color, and order details before the package is released for delivery.
Shipping movement
Once the package is on its way, the delivery process follows the standard 3-5 business day window for eligible shipped orders.
Arrival and aftercare
When your order arrives, check the items promptly. Eligible products are also supported by 30-day free returns and exchanges.
Helpful preparation notes before your package arrives.
A smooth delivery experience starts with accurate order details. Before completing checkout, review your shipping address, contact information, product options, and size selections so your order can move forward without avoidable delays.
Answers for common delivery details.
Is shipping free on every LunaMode order?
Yes. LunaMode provides free shipping on all products, including tops, dresses, knitwear, pants, denim, shorts, skirts, and other eligible fashion items.
How long does standard delivery take?
Standard delivery is expected within 3-5 business days. Business days do not usually include weekends or major holidays.
Can I change my shipping address after ordering?
Contact support as soon as possible with your order number and the correct address. Address changes cannot always be guaranteed once an order has moved into preparation or shipping.
What should I do if my package has an issue?
Keep the packaging and contact support with your order number, customer email, product name, and a clear description of the issue so the team can review the next step.
Are returns and exchanges available after delivery?
Yes. Eligible items are supported by 30-day free returns and exchanges. Items should be reviewed promptly after arrival so any issue can be handled clearly.
One clear path for shipping help.
Our customer support team can help with shipping questions, delivery timing, order details, package concerns, and after-arrival guidance. For faster service, include your order number, customer email, product name, and a concise description of your request.